Cedar Medical Practice

Comments/Complaints

If you have any suggestions for improvement of the service we provide, kindly contact our practice manager, Mrs Helen Rubie, in writing.

Complaints should also be made through the practice manager. Complaints will be treated seriously and acknowledged usually in writing within five working days of receipt.

You can also make a complaint through NHS North Lincolnshire by writing to or speaking with Ms Zoe Wray West on 01652 251000.

Access to Patient Information

Access to patient information is available to all clinical/administration staff at the practice. Any disclosure of such information is not permitted without the patient's written consent.

Patient Participation Forums

Cedar Medical Practice is encouraging patients to give their views on how the practice s doing and would like to receive the opinions of as many patients as possible in order for us to maintain the best possible delivery of care.

As a patient with our practice your point of view is important and will enable us to enhance your experience when you come to the surgery.

The following patient groups have been developed to improve communication between patients and the practice and will assist us in obtaining your comments/suggestions to help shape and develop the services we provide.

Patient Participation Group

This consists of volunteer patient representitives who attend quarterly meetings to discuss current issues raised by the practice or patients. Patient Reference Group. This group consists of patients who do not wish to attend meetings but would like to be contacted on occasion via email or post for their feedback and suggestions.

All patients registered with our practice are welcome to join either of our patient groups. If you are interested in joining please let us know.